Under the Live McMinnville LLC Property group, both The Atticus Hotel and Third Street Flats have implemented the RoomKeyPMS Payments solution, and their experience was documented in a recently published Case Study.
Since implementation, both properties have seen immediate improvement in user experience and access to customer service for the platform, and have been able to decrease payment processing rates by approximately 25 - 30%.
The properties’ General Manager & Partner, Ben Perle, commented, “The professionalism with which RoomKeyPMS conducted themselves as we moved into this process was very impressive: well organized and thorough. The training, documentation and customer service associated with the implementation and since moving to the RoomKeyPMS Payments platform has also been stellar.”
Tim Major, RoomKeyPMS’ CEO, also commented, “Ben and his team are great partners who worked with our product architects to co-create a credit card payment processing solution engineered for hotels to facilitate not only a fluid guest experience but also increase guest data security. We listened and learned from his team and other hotel customers that expressed challenges faced in current solutions that led to, as an example, our PMS-integrated reconciliation report. Working with hotels like Ben’s we will continue to add features that are key to hotel operations and payment processing.”
Launched earlier this year, RoomKeyPMS Payments is a simplified PMS payment processing solution. Engineered for hotels, it takes the complexity out of payment processing, speeds up payment reconciliations and increases payment security and compliance, all integrated within the RoomKeyPMS platform. Specific to The Atticus Hotel and Third Street Flats, the competitive pricing structure offered by RoomKeyPMS Payments came in approximately 25 - 30% lower than the previous vendor, which will translate into significant savings on every payment transaction processed in the future, positively impacting the bottom line for both hotels.
To learn more about RoomKeyPMS Payments, visit our website at https://roomkeypms.com/products/payments/
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com
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