Ripley's has enhanced both the guest experience and the ease of system use for the staff with property-wide integrated RFID, which allows guests at the lodge to wear waterproof RFID wrist bands that facilitate payment at any MICROS POS workstation in the lodge's food and beverage and retail locations. This allows the guest to enjoy the fun and entertainment afforded by the 103,000 square foot indoor water complex without having to carry cash or other forms of payment. The days of wet money are over at Great Wolf Lodge Niagara Falls.
Ripley's also required a solution that offers more robust POS functionality such as currency conversion, multiple tax capabilities, and automated start-of-day and end-of-day processes. Because MICROS 9700 is an open solution, Ripley's was able to utilize existing legacy hardware which resulted in considerable cost savings.
"Before starting this project, our IT department developed an extensive list of requirements that outlined our vision for the guest experience," stated Joe Tenczar, Director, IT, Ripley Entertainment. "We were able to meet directly with MICROS R&D to discuss how best to leverage the flexibility of the MICROS 9700 system. Based upon our business needs and specs, MICROS seamlessly integrated the ability to utilize the RFID technology that is so critical to our business model. We've been very impressed with MICROS's technology, attention and dedication to this account."
"We are very pleased with the successes we've achieved with Ripley Entertainment," stated Jenny Kurdle, EVP, Leisure and Entertainment Business Unit. "We look forward to a strong and lasting partnership that leads to MICROS deployments at additional Ripley's locations in the future."
About Ripley Entertainment
Ripley Entertainment is a global leader in the attractions industry. Great Wolf Lodge Niagara Falls, Canada is owned by Ripley's Niagara Water Park Resort, L.P., a Jim Pattison Group company, through a license from Great Wolf Resorts, Inc. Great Wolf Lodge captures the adventure and the intrigue of the Northwoods with nature-inspired accommodations, multiple family-themed restaurants, an Aveda(R) concept spa, an arcade with more than 100 games and an interactive miniature golf course. Measuring 103,000 square feet, with 2.5 million liters of water, the indoor waterpark complex includes 13 waterslides, interactive pools, indoor and outdoor whirlpool spas, a giant wave pool, a winding lazy river, and a 12-level interactive water play fort with 4,000 liter tipping bucket. Worldwide, Ripley Entertainment has 53 attractions in 10 countries, including Ripley's Believe It or Not! museums, two world-class aquariums, Louis Tussauds Wax Museums, and Ripley's Moving Theaters. In 2006, Ripley's attractions are expected to welcome nearly 13 million visitors.
For more information on Ripley Entertainment, contact Tim O'Brien, VP Communications of Ripley Entertainment, (615) 646-7465 or Obrien@ripleys.com
About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 220,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide, as well as point-of-sale and loss prevention products through its subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing at (443) 285-8144 or (866) 287-4736. You can also visit the MICROS website at www.micros.com or send an email to email@example.com.
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