Outrigger Hotels and Resorts has announced two key management appointments: Niel Mason as area general manager and Will Caraway as director of sales and marketing for its OHANA Hotels by Outrigger brand.
With the promotion from OHANA group manager to area general manager, Mason adds additional oversight for the Outrigger-managed Holiday Inn® Resort Waikiki Beachcomber to his current oversight of the OHANA Waikiki Malia by Outrigger® and as general manager of the OHANA Waikiki East by Outrigger®.
Previously Mason called Australia home and was general manager of the Outrigger Little Hastings Street Resort & Spa, Noosa; Outrigger Twin Towns Resort; and Outrigger Coolangatta Beach Resort.
With a Bachelor of Commerce in hotel and food administration from the University of Guelph, Ontario, Canada, Mason is an active member of the Australian Institute of Company Directors (AICD) and the Hawaii Lodging & Tourism Association and a committee member of Skål International Hawaii.
As director of sales and marketing, Caraway is accountable for the demand across all market segments for OHANA Hotels by Outrigger®, including the development and implementation of a comprehensive internal and external sales and marketing strategy and related plans to maximize market share, revenue and occupancy growth while upholding Outrigger's mission and values.
Before joining Outrigger, Caraway ran and managed the visitor exit program for Shell Vacations Resort on Hawaii Island, Kauai, Oahu and Maui and was involved in the opening of a Canadian resort for Shell. He worked at the Embassy Vacation Resorts property on Kauai as director of owner services, escrow officer and exit program manager. While at Embassy, Caraway worked closely with reservations, room sales, front desk managers and general managers on a regular basis for budgets, accounting and sales and marketing. He also had his own businesses in consulting, property management and tourism.
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