Hotel Reputation Management

TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions

GTA, Momondo, and Travolutionary among new partners launching with Meta-Review 2.0



TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines.

Meta-Review 2.0 - Screenshot

In addition to the improved semantic display, Meta-Review 2.0 also includes badges for hotel rankings that identify standout hotels and hotel attributes across each city worldwide. For example, a hotel might be identified as being in the “top 1% of locations in Paris” or having a “top 2% rooftop bar in Berlin,” based on guest feedback.

“We’ve made major improvements to our Meta-Review product to more readily meet the expectations of travelers, and to fit with our comprehensive approach to understanding guest feedback,” said Benjamin Jost, CEO of TrustYou. “We’re now able to help our hotel partners easily comprehend feedback from each step of the guest journey, and our publishing partners to use the structured data to positively influence the search-shop-buy experience for travelers worldwide.”

At its launch, a variety of new companies are utilizing or about to start utilizing the Meta-Review 2.0 API, including GTA, Momondo, Travolutionary,, and wakanow, in Africa, among others. These new partners complement an impressive line up of companies using the platform, including Google, KAYAK, Skyscanner, Wego and hundreds of others. 

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About TrustYou

TrustYou, the world’s largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future guests. Guest feedback informs 95% of booking decisions, and TrustYou’s guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler’s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou’s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world’s leading online reputation management tool and the accompanying app TrustYou Radar. PMS, CRM, IBE and other hotel software providers can make use of TrustYou Connect, a partner program to integrate TrustYou’s guest feedback platform with its products to help their hotel clients to positively influence every stage of the guest journey.

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor

Press contact

Katharina Sickora



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