Hospitality - Hotel

Concierge - Hotel Operations (Bellagio)

MGM Resorts International

Concierge - Hotel Operations (Bellagio)

Company:
MGM Resorts International

Location:
P.O. Box 7700
Las Vegas, NV
89119
US

Category:
Hospitality - Hotel

Degrees Required:
Not Specified

Employment Type:
Full-Time

Manages Others:
No

Requirements:
 

Grade:

Please note: This job posting is designed to create a pool of qualified candidates for current and future opportunities.

  • Promote the Property's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools.
  • Exhibit a professional demeanor and willingness to assist all guests whenever possible.
  • Up-sell and cross-sell Property amenities to guests Company-wide.
  • Process all guest requests and respond promptly and discreetly to guest inquiries.
  • Provide information for all casino events, promotions, general information and directions regarding the casino, Hotel and local metropolitan area.
  • Coordinate guest itineraries, prior to the guest's arrival, for requests received via phone, fax and email.
  • Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest.
  • Provide a Property orientation in order to familiarize the guest with all services and available facilities.
  • Professionally engage and interact with guests, presenting a friendly, approachable demeanor and a willingness to serve.
  • Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with Hotel policies.
  • Ensure guest's preferences are met and amenities are provided.
  • Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
  • Complete the shift checklist on a daily basis as delegated and assigned by Concierge management.
  • Make recommendations in the best interest of the guest.
  • Accurately enter reservations into required computer systems according to policy.
  • Perform other job related duties as assigned.

Required:

  • At least 2 years of previous guest service experience.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the internet.
  • Able to effectively communicate in English, in both written and oral forms.

Preferred:

  • Bachelor's degree in a related field.
  • Previous experience in retail, food and beverage or customer service.
  • Previous hospitality experience in a luxury resort property.
  • Bilingual.
  • Previous experience working in a similar resort setting.

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