Hospitality - Hotel

Dispatcher - Bell & Door (Bellagio)

MGM Resorts International

Dispatcher - Bell & Door (Bellagio)

Company:
MGM Resorts International

Location:
P.O. Box 7700
Las Vegas, NV
89177
US

Category:
Hospitality - Hotel

Degrees Required:
Not Specified

Employment Type:
Part-Time

Manages Others:
No

Requirements:
 

Grade:

  • Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
  • Provide excellent service consistent with the property's core service standards and brand attributes.
  • Maintains an accurate record of their assigned limousine activities.
  • Effectively communicates through radios and telephones to internal and external guests.
  • Ensures assigned vehicle meets The Property's safety and operational standards.
  • Project a friendly, professional, and cordial demeanor to all potential and existing guests, co-workers and management.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
  • Practice teamwork and create a positive work environment.
  • Projects a friendly, professional, and cordial demeanor to all potential and existing guests, co-workers and management.
  • Proactively seek to provide refined luxury service ensuring guest satisfaction.
  • Protect and utilize Hotel assets in a responsible and professional manner.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
  • Provide the highest level of customer service to all staff and guests.
  • Maintain the highest level of strict confidentiality and professionalism.
  • Provides a vast array of guest information services throughout the Las Vegas metropolitan area, special events, meetings, etc. to respond to guest inquiries accurately.
  • Maintain positive guest relations at all times.
  • Responds to guest complaints and concerns, however, notifies management of issues beyond their scope of authority.
  • Ensure Hotel property and equipment is properly used and maintained.
  • Maintains strict confidentiality regarding MGM Resorts International guests and their activities.
  • Answering multiple phone lines, taking and inputting reservations, dispatching chauffeurs, tracking transports, maintain chauffeur rotations, tracking airline flights, clearing transports, effective radio communication.
  • Perform other job related duties as requested.

Required:

  • At least 2 years of experience in a dispatch or call center environment.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High School diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.

Preferred:

  • Previous related transportation dispatch position.
  • Bi-lingual.
  • Previous experience working in a similar resort setting.

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