Customer Service, Hospitality - Hotel, Admin - Clerical

Japanese Bilingual Reservation Agent (Hotel)

Advantage Resourcing

Japanese Bilingual Reservation Agent (Hotel)

Advantage Resourcing

Torrance, CA

Customer Service, Hospitality - Hotel, Admin - Clerical

Degrees Required:
High School

Employment Type:

Manages Others:


Job Title:

Japanese Bilingual Reservation Agent (Hotel) - Torrance, CA

Job Description:


Japanese Bilingual Reservation Agent (Hotel)


Our clientÑboutique hotel in Torrance is looking for the talents for their Hotel Reservation Agent positions.

The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service.

Ideally having customer service (retail) experiences, you make the first impression upon their guest by extending a warm welcome and provide ant information they would want or need.

Since they run a boutique style operation, they're uniquely positioned to give their guests exceptional attention with high organizational and time management skills.

Essential Duties (Not Official: Please ask the interviewer for more details)

•        Maintains high quality of customer service by phone and/or e-mail to guests by accommodating guest requests and concerns as they arise. Answer phones, e-mail and input all incoming reservations into the PMS system and assist the Front Office department pertaining to the room reservations. Has a strong selling technique.

•        Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

•        Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

•        Identify new contacts, develop sales leads,! and respond to sales opportunities in order to maximize revenue

•        Produce quotations and written confirmation to all clients

•        Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

•        Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

•        Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

Working Hours

Shift Schedule of 40 hours a week including Holidays, Weekends, and Overnights

Needs to be able to work any shift between 7am and 11pm

Working Location

Torrance, CA




Health Insurance (100% covered by the company) and 401K


High school diploma/GED required

2+ years' front desk experience in the hospitality industry preferred but not mandatory

1+ years' customer service experience strongly preferred

Excellent written and verbal communication skills in Japanese

Ability to work well in a team environment

Able to stand for extended periods of time (8 hours a day)

Able to work a flexible schedule, including nighttime, weekends and holidays

Additional Details:  

Job ID:

Dept ID:

Torrance, CA
United States of America

Japanese / Japanese

Job Type:
Direct Hire Position
Folder Group ID

Posted Date:7/7/2018


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