Hospitality - Hotel
LOCATION: Medical Arts and Cancer Center, ARMC-DINING SERVS-INHOUSE
Exempt: No | FTE: 0.9375 (38 hours/week) | Schedule: 7:30am-7:30pm | On Call: NO
Host/Hostesses are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders. Responsible for the delivery and collection of trays to and from patients. Ensures that nutrition care diet orders are provided to the patient by offering appropriate menu selections. Acts as a liaison between the patient, the Dining ServiceDepartment, and Nursing Services. Communicates all patient food needs to the appropriate area of the Dining Services Department. Assists the clinical staff in ensuring all patient basic nutrition care needs are met.
High School Diploma or equivalent Required
1 year customer service Required
MAJOR WORK ACTIVITIES:
Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-works. Is responsive to customer needs. 10 %
Delivers patient trays during meal service using WEST 20 %
Visits patients to introduce the service of the Dining Service Department. May obtain food preferences/dislikes from patient and /or family members 10 %
Ensure timeliness of meal delivery 10 %
Communicates well with dietitian staff 10 %
Receives greater or equal to 90% on Host/Hostess monthly evaluations 20 %
Participates in performance improvement program to enhance the quality of services. 10 %
Delivers greater or equal to 90% of patient menus 10 %
CONDITIONS OF EMPLOYMENT:
* Annual flu shot
* Annual TB test (if applicable to your job location)
* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance
* Maintain licensure/certification/registry/listing (if applicable to your job)
ABOUT CONE HEALTH:
Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on. Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community. Additionally, as one of the region's largest and most comprehensive health networks, Cone Health has more than 100 locations, including six hospitals, three ambulatory care centers, three outpatient surgery centers, four urgent care centers, a retirement community, and more than 100 physician practice sites. Our tagline Ð “The Network for Exceptional Care” Ð highlights our commitment to excellence, which is shared by our more than 11,000 employees, 1,300 physicians and 1,200 volunteers.
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation.
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