Admin - Clerical, Hospitality - Hotel

Hotel Front Desk Agent

Advantage Resourcing

Hotel Front Desk Agent

Advantage Resourcing

Torrance, CA

Admin - Clerical, Hospitality - Hotel

Degrees Required:
High School

Employment Type:

Manages Others:


Job Title:

Hotel Front Desk Agent - Torrance, CA

Job Description:


Hotel Front Desk Agent


Our clientÑboutique hotel in Torrance is looking for the talents for their Front Desk Agent positions.

The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service.

Ideally having customer service (retail) experiences, you make the first impression upon their guest by extending a warm welcome and provide ant information they would want or need.

Since they run a boutique style operation, they're uniquely positioned to give their guests exceptional attention with high organizational and time management skills.

Essential Duties (Not Official: Please ask the interviewer for more details)

Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs

Make reservations or appointments for guests who want to avail themselves of local entertainment or services

Set-up and provide guest wake up calls as well as receive and transmit guest messages

Answer guest calls and record details of each conversation for future follow-up

Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies

Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues

Attend all required hotel meetings and trainings

Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them

Resolve any guest issues and complete special requests by working with other hotel departments

Report any accidents or injuries to senior management staff immediately

Working Hours

Shift Schedule of 40 hours a week including Holidays, Weekends, and Overnights

1st Shift: Starting at 7am

2nd Shift: Starting at between 9am~12pm

3rd Shift: Starting at 2:30pm or 3pm

Overnight Shift: Starting at 11pm

Working Location

Torrance, CA




Health Insurance (100% covered by the company) and 401K


High school diploma/GED required

2+ years' front desk experience in the hospitality industry preferred but not mandatory

1+ years' customer service experience strongly preferred

Ability to work well in a team environment

Able to stand for extended periods of time (8 hours a day)

Able to work a flexible schedule, including nighttime, weekends and holidays

Able to attend for each shift for the first month (1st Shift, 2nd Shift)

Additional Details:  

Job ID:

Dept ID:

Torrance, CA
United States of America

Sales & Marketing / Sales

Job Type:
Direct Hire Position
Folder Group ID

Posted Date:5/18/2018


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