Hotel Front Desk Agent
Admin - Clerical, Hospitality - Hotel
Hotel Front Desk Agent - Torrance, CA
Hotel Front Desk Agent
Our clientÑboutique hotel in Torrance is looking for the talents for their Front Desk Agent positions.
The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service.
Ideally having customer service (retail) experiences, you make the first impression upon their guest by extending a warm welcome and provide ant information they would want or need.
Since they run a boutique style operation, they're uniquely positioned to give their guests exceptional attention with high organizational and time management skills.
Essential Duties (Not Official: Please ask the interviewer for more details)
Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
Make reservations or appointments for guests who want to avail themselves of local entertainment or services
Set-up and provide guest wake up calls as well as receive and transmit guest messages
Answer guest calls and record details of each conversation for future follow-up
Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies
Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
Attend all required hotel meetings and trainings
Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
Resolve any guest issues and complete special requests by working with other hotel departments
Report any accidents or injuries to senior management staff immediately
Shift Schedule of 40 hours a week including Holidays, Weekends, and Overnights
1st Shift: Starting at 7am
2nd Shift: Starting at between 9am~12pm
3rd Shift: Starting at 2:30pm or 3pm
Overnight Shift: Starting at 11pm
Health Insurance (100% covered by the company) and 401K
High school diploma/GED required
2+ years' front desk experience in the hospitality industry preferred but not mandatory
1+ years' customer service experience strongly preferred
Ability to work well in a team environment
Able to stand for extended periods of time (8 hours a day)
Able to work a flexible schedule, including nighttime, weekends and holidays
Able to attend for each shift for the first month (1st Shift, 2nd Shift)
United States of America
Sales & Marketing / Sales
Direct Hire Position
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