Customer Service, Hospitality - Hotel

Shuttle Driver

McKibbon Hospitality

Shuttle Driver

Company:
McKibbon Hospitality

Location:
5425 Gateway Village Circle
Orlando, FL
32812
US

Category:
Customer Service, Hospitality - Hotel

Degrees Required:
Not Specified

Employment Type:
Full-Time

Manages Others:
No

Requirements:
 

Homewood Suites Orlando Airport

5425 Gateway Village Circle
Orlando, Florida, 32812

Shuttle Driver

What Makes a McKibbon Shuttle Driver?

The Shuttle Driver is responsible for picking up and dropping off guests at various locations as well as assisting with luggage to and from rooms during check-in and check-outs when needed. This position requires an exceptional level of customer service, valid Driver's License, and a clean driving record.

A Day in the Life:

  • You will provide exceptional customer service when transporting guests to and from the hotels.
  • You will serve as the guest's first impression, and ensure that the guest's arrival experience from the airport is of the highest customer service experience.
  • You will explain the features of the hotel and the local area.
  • You will deliver faxes, packages, suitcases, and trunks.
  • You will keep record of calls for service.
  • You will greet guests at front door or car upon arrival.
  • You will assist the front desk at the hotel during down times by answering phones, stocking the suite shop, answering guest questions, and stocking the coffee station.
  • You will maintain the image of the hotel by appearing presentable, well-groomed, and in a pressed uniform.

Requirements:

  • Previous customer service experience
  • Previous driving/shuttle experience (highly desired)
  • Valid Driver's License with no accidents in the last 6 months
  • A high school diploma or equivalent vocational training certificate
  • The ability to perform basic math skills
  • Strong written and verbal communication skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system/point-of- sales system
  • The ability to maintain the safety and security of guests at all times

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