Hospitality - Hotel

Concierge - Hotel Operations (PT) The Mirage

MGM Resorts International

Concierge - Hotel Operations (PT) The Mirage

Company:
MGM Resorts International

Location:
P.O. Box 7777
Las Vegas, NV
89177
US

Category:
Hospitality - Hotel

Degrees Required:
Not Specified

Employment Type:
Part-Time

Manages Others:
No

Requirements:
 

Grade:

It is the primary responsibility of the Concierge to create guest loyalty by providing professional, polished and unparalleled service when assisting guests in creating experiences, arranging dining / show reservations, directions, special requests, and providing general information. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment for all our internal and external guests.
  • Exhibits a professional demeanor and willingness to assist all guests whenever possible.
  • Up-sells and cross-sells property amenities to guests company-wide.
  • Process all guest requests and respond promptly and discreetly to guest inquiries.
  • Provides information for all casino events, promotions, general information and directions regarding casino, hotel and local metropolitan area.
  • Coordinates guest itineraries, prior to the guest's arrival, for requests received via phone, fax and email
  • Maintains knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest.
  • Provides a property orientation in order to familiarize the guest with all services and available facilities.
  • Professionally engages and interacts with guests, presenting a friendly, approachable demeanor and a willingness to serve.
  • Strictly enforces the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.
  • Ensures guest's preferences are met and amenities are provided. Coordinates delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
  • Makes recommendations in the best interest of the guest.
  • Accurately enters reservations into required computer systems according to policy.
  • Performs all other job related duties as requested.

Required:

  • At least 6 months of previous experience in a similar role in the hospitality industry or environment.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.

Preferred:

  • At least 1 year of previous experience working in a similar resort setting.
  • Bilingual.
  • Previous experience in a similar resort setting

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