Hotel Technology Resource
February, 14 2017
The Hidden Chasm: Why Your Bookings Keep Falling into the Abyss
The Hidden Chasm: Why Your Bookings Keep Falling into the Abyss
The guest’s road from your hotel marketing campaigns, to your website and finally to online booking is a delicate, razors’ edge journey filled with several opportunities for the customer to bounce, turn back, and never return. However, many hoteliers assume a booking is guaranteed once a visitor is on the website and ready to buy. Read More
ALICE Concierge
Safeguarding the Future of the Concierge Through Technology: Why Your Concierge Needs a Technology Upgrade
Few roles in the hotel have been as affected by technology as that of the concierge. Mobile internet and apps have decreased the reliance of most guests on the concierge, while at the same time changing the relationship concierges have with their own workplace tools. Read more
Hotel Online Distribution
SiteMinder Announces Integration with Agilysys to Offer Integrated Distribution Solution to PMS Customers
SiteMinder today announces a partnership agreement with Agilysys, Inc. whereby SiteMinder’s Channel Manager will connect with Agilysys’ next-generation cloud hospitality platform, rGuest®, to integrate with Agilysys’ award-winning property management systems and automate the flow of rates, availability and reservations for hotel customers. Read more
Enterprise Business Intelligence Application
Lightstone Installs Aptech’s Execuvue® Business Intelligence
Lightstone Installs Aptech’s Execuvue® Business Intelligence
Developer with $2B portfolio in 26 states analyzes performance data, delivers reports to investors and management. Read more
Data Breach
InterContinental Confirms Credit Card Breach at 12 Hotels - Fox News
Intercontinental Hotels Group (IHG) has confirmed that a credit card breach impacted at least a dozen properties between August and Dec. 2016. Read more
PMS For Independents
Maestro PMS Announces 2017 Software Roadmap for Independent Operators
Handheld Tools for Guest Interaction, Streamlined Workflow for Higher Productivity, Tablet Enhancements for Personalized Service, and Direct Booking Flexibility Give Independents an Edge Read more
HITEC Toronto
HFTP is Now Accepting Applications for Entrepreneur 20X at HITEC Toronto
HITEC Toronto
HFTP is bringing back its cut-throat pitch competition for technology startups to the world’s largest hospitality technology event Read more
TravelClick And Weebly Partnership
TravelClick and Weebly Partner to Deliver Best-in-Class Web Solution for Global Hoteliers
Partnership Combines TravelClick’s Award-Winning Web Design with Weebly’s Innovative Website and E-Commerce Platform to Enable Hoteliers to Drive Direct Bookings Read more
Hotel Online Distribution
Year in Review: HeBS Digital Achieved 2200% ROI and an Average Direct Distribution Cost of 4.5% for Its Hotel Partners in 2016
The results are in: the firm that has put driving direct bookings first for 15 years generated an average 2200% ROI and 4.5% direct distribution cost for its hotel partners last year. By increasing their direct bookings and lowering distribution costs, hoteliers across the globe saw their investment in HeBS Digital returned to them at a rate of 22 to 1. Read more
The 2017 Smart Decision Guide To Hospitality Revenue Management
Hospitality Revenue Management: New Edition of Popular Guide Offers Roadmap for Success
The 2017 Smart Decision Guide to Hospitality Revenue Management features the latest research findings, insights and recommendations for achieving increased hotel occupancy, revenue and profitability with next-generation revenue management technologies. Read more
Marketing For Independents
The Independent Hotel’s Guide to Engaging and Retaining Guests - By Sara O’Brien
Recently, a small hotel group asked us an extremely smart and on-point question: 'How do I create a loyalty program that is not a loyalty program?' They understood that while major brands such as Hilton, Marriott, Accor Hotels, and Choice Hotels International spend millions in infrastructure and technology to support a complex loyalty program that they cannot replicate, there is still a need to recognize, engage and retain guests. Read more

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