The hospitality industry is enjoying its longest expansion and healthiest growth in decades, yet, are the owners happy?
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In May, U.S. hotels reported occupancy rose 0.7% year over year to 68.2%, ADR increased 2.6% to $129.90 and RevPAR rose 3.3% to $88.59.
Theres a lot of debate about the best way to handle the huge influx of guest messages happening through private message and live chat platforms. Should we be using more automation? More resources in house? More outsourcing?