Hotel Industry Technology News Page 2

'Great customer service is [...] a systematic reinvention of established technology, data, and operations - leveraging automation, data, and agents together to exploit each of their unique strengths.' These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. continue reading →

Guess what? It’s no longer the 'Year of Mobile'. While it seems as if mobile has been the trend for the past 5 years, I think it’s time to acknowledge the fact that mobile is the minimum ante to play these days. continue reading →

As Valentine’s Day draws near, the hotel industry is slowly preparing for this huge event. Valentine’s Day is a perfect opportunity for hoteliers to attract new guests, as well as re-engage their previous visitors. With a pre-established strategy including special offers and themed incentives, your hotel could easily be the first choice for many guests during Valentine’s Day. continue reading →

Marriott's data breach affected nearly 400 million people in both the United States and abroad. Pierce Bainbridge joined the battle against Marriott today, filing suit on behalf of victims in the US and worldwide. The suit seeks to hold Marriott International, Inc. and its President and Chief Executive Officer, Arne Sorenson, responsible. continue reading →

Focus, focus, focus. That's the message of The 2019 Smart Decision Guide to Hotel Property Management Systems, which is now available for complimentary download. Here are just a few focus areas for hoteliers to keep in mind as they look to improve business operations, the guest experience, and financial performance this year. continue reading →

In just over six months of signing up to STAAH, the Chattha Group has been able to capitalise on Thailand’s growing tourism market via a robust online distribution set-up. continue reading →

Opening Keynote to be presented by award-winning futurist Chris Riddell continue reading →

The Roadmap Diagram from the '2019 Smart Decision Guide to Hotel Property Management Systems', offers a migration path for hoteliers to keep in mind along the journey toward a next-generation PMS. In many cases, of course, buyers will already have a system in place and the goal will be to upgrade, expand and improve their current capabilities. continue reading →

The hotel industry’s innovation challenge was on full display at last week’s HSMAI Digital Marketing and Strategy Conference in New York City. continue reading →

PVNG Upgrade Lifts Data to The Cloud; Lets Managers Instantly Compare Performance for Better Business Decisions continue reading →