Tireless maintenance calls, inefficient staff productivity, high costs, excessive staff turnover-these are just some of the operational challenges hotel managers are constantly confronted with. But with more advanced technologies permeating the market, some of these challenges can be tackled head-on!
You know that fully-functioning distribution channels are key, and that means a seamless integration for your PMS and CRS. To truly harness the power of these two core systems, you must also be able to rely on a superior level of service and support from your providers. But what does a seamless integration mean, and what does superior support look like?
It’s no secret that manual methods are time-consuming, require a lot of effort, (sometimes a lot of paper!), is tedious, labor-intensive, are prone to human errors and do not provide management and/or staff with the tools to manage operations effectively. However, when and in what ways is it necessary to introduce automation to your hotel's operations?
The past decade has seen the rise of a new generation of hotel PMS' with the introduction of agile, flexible and cost-effective cloud-based solutions. And it’s not hard to see why some hoteliers are increasingly turning to newer technologies to drive operational efficiency and engage with customers.
Customer expectations and behaviors have changed and hotel guests increasingly see their mobile devices as the key to making their entire stay more convenient. According to a Hotels.com study, many people would prefer to check in on their mobile device rather than wait in line at the front desk.
An essential part of offering your guests a seamless experience is being able to track the guest journey from booking, to stay to post stay. For this to be possible, your technology systems must be tightly integrated and always communicating up-to-date information.
The digital age has changed the way every sector does business and the demand for a more streamlined and convenient customer journey has taken center stage. Mobile is changing the very nature of how services are requested and delivered at hotels today. In fact, the guest journey can be mapped on a single dashboard and accessed from anywhere, with any device.
In a recent study, 70% of staff said poorly performing technology is a drain on their productivity rates. Poor technology is also demotivating and results in a drain which directly alters the level of guest service they feel enabled to provide. With a high-performing, intuitive and easy to use system in place, your employees can spend more time focusing on what matters: your guests.
In today's competitive hotel market, it's essential that hoteliers understand how to leverage their core tech systems to drive revenue. With so many solutions on the market, how do you identify a starting point and build the blocks around a strong core?
In this webinar, learn how a Mobile PMS can streamline daily operations, enable your staff to work better and smarter and immediately elevate your hotel’s efficiency and perceived service level.