Indian Hotels Are the Latest to Declare War on Online Aggregators - Quartz India

Excerpt from Quartz India

Just days after food-delivery apps faced fire from restaurant owners in southern India, online travel agencies (OTAs) are battling opposition from hoteliers in the western part of the country.

Around 270 hotel-owners in Ahmedabad, capital of the state of Gujarat, are refusing to take bookings from major OTAs like MakeMyTrip and Goibibo, opposing the heavy commissions they charge and the hefty discounts they offer consumers.

The boycott has been initiated by the Gujarat chapter of the Hotels and Restaurants Association (HRA), the Financial Express newspaper reported.

According to HRA, these online booking portals initially charged between 15% and 18% as commission, but the figure has now climbed up to over 40%. The HRA now wants it brought down to 15%.

"Initially everyone has to compete but it has to be with fair policies. Now, some players are resorting to arm-twisting of hotels with higher and higher commissions and erratic contract changes," Pankaj Gupta, president of the Tour Operator and Travel Agents Association of Gujarat (TAG), told Quartz.

In a statement to Quartz, MakeMyTrip, which acquired Ibibo Group in October 2016, said it is honouring all the bookings on its platform in Ahmedabad as of now. 

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